Firstly, if there is an emergency, it’s important to remain calm.
If possible and it is safe to do so, insurers will expect you to take steps to reduce the value of any losses.
For example, in the case of a leak, if you are unable to turn off the water yourself, your insurers would expect you to call a plumber to do this as soon as possible rather than wait to speak to them so that the water damage is kept to a minimum.
Always take pictures of the damage and document everything you have done until you notify us or your insurers.
As soon as you are able to get in touch with us, we will provide you with further guidance and support you through the claim process.
It is worth noting that many insurance policies now have 24 hour emergency assistance, so it is worth having a look in your policy documents to see if this is the case.
Your experience during a claim is of paramount importance to us. After all, you buy insurance in the hope that you will never need it but when you do have to make a claim, it should not be a stressful experience and above all you should feel supported.
Whilst many claims are dealt with directly with insurers, you should notify us of all incidents so that we can support you and get ahead of any potential problems.
Our claims manager, Penny Mendelson, has over 30 years experience. She will support you in the eventuality that you need to make a claim. Often she will be able to advise you on whether you can make a successful claim after just one conversation.